FAQs

How is the data I enter during registration handled?

All personal data provided by the customer through www.prioratlab.com will be included in a personal data file created and managed under the responsibility of PRIORAT LAB SL , in accordance with the provisions of Organic Law 15/1999 of December 13 on the Protection of Personal Data.

How can I modify my data?

You can update your data at any time from the "My Account" section on our website.

Can I choose a specific delivery time for my order?

No. Deliveries are made according to the daily route of the courier and it is not possible to choose a specific time.

I didn’t receive what I ordered or my order is incomplete. What should I do?

Contact us at +34 93 788 42 30 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will resolve the issue as soon as possible.

I want to return or exchange a product. How can I do that?

Please consult all the information about returns and exchanges in the RETURNS section of our website.

What happens if a bottle arrives broken?

At PRIORATLAB, we have insurance that covers damage caused during transport. Call us at +34 93 788 42 30 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to report the incident.

In case of visible minor damage or if part of the content arrives damaged, we recommend accepting the package and noting the condition on the delivery receipt. The transport company will notify us of the incident and we will resend the affected product as soon as possible, avoiding unnecessary delays in the complete delivery.

From which countries can I purchase from Prioratlab?

You can purchase from the following countries: Spain (Peninsula and Balearic Islands), Portugal, Germany, Austria, Denmark, Greece, Italy, Luxembourg, the Netherlands, Czech Republic, Slovakia, Slovenia.

What payment methods can I use?

We accept credit or debit cards (Visa and Mastercard) , as well as payments via bank transfer.

Is the payment system secure?

Yes. All transactions are carried out through a secure server with SSL technology, which ensures the confidentiality and security of your data.

Do you deliver to the Balearic Islands, Canary Islands, Ceuta, and Melilla?

Yes: Balearic Islands
No: Canary Islands, Ceuta, and Melilla

Which countries do you ship to?

We ship to: Spain (Peninsula and Balearic Islands), Portugal, Germany, Austria, Denmark, Greece, Italy, Luxembourg, the Netherlands, Czech Republic, Slovakia, Slovenia.

What is the shipping cost?

The shipping cost depends on:

• The destination location
• The number of bottles in the order

What does the shipping price include?

• Order tracking
• Insurance for breakage during transport

When will I receive my order?

• Spain (Peninsula): within 24 to 48 hours
• Balearic Islands and Portugal: within 48 to 72 hours
• Rest of the European Union: within 5 to 7 business days